Claims against grade are handled by sending item to respective grading company for what is called an Appearance Review. Paradise Mint is not responsible for typographical errors or acts beyond its control. In the event of a lost package, we file claims for you. We are not able to file a claim until a package has been lost for 30 days or longer. On signature confirmations it does not matter who signs for your package.Keep in mind if you are sending packages to your office. Anyone at that address can sign for your package. Buyers who file a not a described or Doesn't Match Photos or Description case because they do not agree with a grade assigned by a grading company will be banned. Please file the appropiate didn't like coin return.